Frequently Asked Questions


Following are the system requirements for end users using the LMS and viewing the learning modules on desktop/laptop

Component Requirement
Web Browsers

Internet Explorer: Version 10 and above

OR

Chrome: Version 12 and above

OR

Firefox: Version 20 and above.

OR

Safari: Version 6 and above.

Sound Card and speakers

Sound Card and speakers are required for listening to voice overs in the e-Learning modules and videos

Flash player

Version 18 and above. Required for viewing flash based learning programs.

Flash player can be installed from: Install Flash Player

Bandwidth

1 mbps or faster Internet connection.

Others

Microsoft office for viewing Word, PPT, Excel documents Adobe Acrobat reader for viewing PDF documents

Following are the system requirements for end users using the LMS and viewing the learning modules on mobile devices

Component Requirement
Web Browsers

Android Browser, Chrome, Firefox, Opera, UC Browser, Internet Explorer (Latest Version), Safari

RAM

1GB

Free Space for Processing

500 MB

Bandwidth

3G and above/WIFI

Applications

Office Application and Adobe Reader for viewing library items and reports.

Some of the e-Learning courses use flash player. Please install the latest flash player from the following link.

Click here to install Flash Player

  • The user ID and password are case sensitive. Please check the user id and password entered is in the correct case
  • If you are logging in for the first time, check with your training administrator if your account has been created

Most likely you have not been enrolled to any courses. You can self-enrol to a course or ask your Manager to enrol you.

Please contact your Manager or Training administrator and request for an account to be created in myCoach

In the home page, click on the 'Forgot Password' link and enter your email address.

An email with instruction on how to generate new password will be sent. You have to change your password on your next login.

Password should be of minimum 6 characters length